Delivery
SHIPPING POLICY AND COSTS
Orders are shipped daily from Monday to Friday. Our opening hours are Monday to Friday, 9 am - 5:30 pm. We are not open on Weekends or Public & Bank Holidays.
We request that you place all orders before 2.30 pm for same-day shipping (subject to items being in stock).
If your requirement is urgent, please email us to check that there are no delays.
We process orders arriving after 2.30 pm on the next working day. Estimated delivery times are from the day of shipping. UPS send you tracking details once we despatch your order.
UNITED KINGDOM SHIPPING COSTS AND SERVICE
There is no minimum order value required for UK shipments, with the shipping to the UK Mainland being £7.99, including VAT. These shipments are normally sent for next-working-day delivery by UPS.
Oversize Items: Any items classed as Oversized (long) Items, like lighting kits or printers, are charged a surcharge of £12.00, including VAT.
Sinks are charged an individual charge of £40.00 inc VAT and are classified as freight items. These shipments take two days for delivery.
COLLECT FROM OUR BIRMINGHAM WAREHOUSE
You can order by phone or email and collect from our warehouse without a carriage charge. Please don't arrive without contacting us to place your order as the warehouse and office are in separate locations. Opening Times for collection: Monday to Friday 9 am - 4.30 pm except for Public & Bank Holidays.
HIGHLAND AND ISLANDS SHIPPING COSTS AND SERVICE
There is no minimum order value required for these shipments, with the shipping to non-UK Mainland being £21.00, including VAT. We send all shipments as two-day deliveries.
Oversize Items: Any items classed as Oversized (long) Items, like lighting kits or printers, are charged a surcharge of £12.00, including VAT.
Sinks are charged an individual charge of £40.00 inc VAT and are classified as freight items. These shipments take two days for delivery.
CHANNEL ISLANDS SHIPPING COSTS AND SERVICE
There is no minimum order value required for the Channel Islands, and deliveries are tax-free, meaning you will not be charged UK VAT when placing orders. Shipping to the Channel Islands costs £18.50, excluding VAT. We send all these shipments as a two-day delivery.
Oversize items or sinks cannot be shipped to the Channel Islands.
EUROPE SHIPPING COSTS AND SERVICE
There is no minimum order value required for European Shipments. Exports outside the UK are tax-free, meaning you will not be charged for UK VAT when placing orders.
Our export terms mean you will have to pay local VAT and maybe some duties before receiving your delivery. Our courier will request this payment via email or text to you. Shipments to EU Countries should be Duty-free, but you will need to check this before ordering.
Important: Customs and import taxes can vary from country to country. All charges are the responsibility of the customer/recipient. Please check your national tax/customs legislation to understand what charges may be applied by your authorities. We show shipping charges on your shopping cart before checkout. For example, the most popular Europe EU Zone 1 costs £33.00 (excluding VAT) up to 30kg. We send all these shipments as a two/three-day delivery.
WORLDWIDE COSTS AND SERVICE
There is no minimum order required for Worldwide Shipments.
Exports outside the UK are tax-free, meaning you will not be charged for UK VAT when placing orders.
Our export terms mean you will have to pay local VAT and maybe some duties before receiving your delivery.
Please email us for more information or to request a quote at sales@firstcall-photographic.co.uk. Worldwide shipping delivery times vary. For example, shipments may take up to 7 days for orders outside of the EU.